Welcome to the zicmagic website. The zicmagic website is an owned property of Heavenly Secrets Private Limited. zicmagic offers our users (collectively, “Users,” “you,” or ” your”) high-quality, skincare products (the “Products”) through our website at www.zicmagic.com (the ” Site”).
This Privacy Policy explains what personal data we collect through the Site, how we use and share that data, and your choices concerning our data practices.
By providing us with your personal data when using the Site, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use the Site. Before you submit any personal data to zicmagic through the Site, please review this Privacy Policy carefully, and contact us at contact@zicmagic.com if you have any questions..
Information We Receive From Your Use of the Site:
When you visit, use and interact with the Site, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit our Site, peak hours of visits, which page(s) are visited on our Site, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access and visit our Site (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and Site-navigation pattern. In particular, the following information is created and automatically logged in our systems:
- Log Data:
Information (“log data”) that your browser automatically sends whenever you visit the Site. Log data includes your Internet Protocol (“IP”) address (so we understand which country you are connecting from when you visit the Site), browser type and settings, the date and time of your request, and how you interacted with the Site. - Information from cookies, pixel tags and other technologies:
The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. We do not store personally identifiable information in the cookies.We do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website’s provider, or the information on the website. We encourage you to read the privacy policies of that website. - Device information:
Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings. - Usage information:
We collect information about how you use our Site, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities.
How we use the information
We use your Personal Data for the following purposes:
To process your orders.
This includes aspects such as processing your payments, dispatching products, tracking orders and providing you with related customer service, including communicating with you as necessary in connection with your orders. This processing is necessary to perform our contract with you.
As necessary for certain legitimate business interests, which include the following:
- To respond to your inquiries, comments, feedback or questions;
- To customize your browsing and shopping experience on the Site. For example, we use the information on your use of Site features, including information that we obtain through cookies and other technologies, to better understand your needs and interests in order to personalize your experience by presenting products and offers tailored to your interests (as explained above under “Information from cookies, pixel tags and other technologies”)
- To send administrative information to you, for example, information regarding the Site, and changes to our terms, conditions, and policies;
- To analyze Site usage and provide, maintain and improve the content and functionality of the Site. For example, we regularly fix bugs or User experience issues that may be tied to particular user accounts. We use cookies and other technologies to analyze how users interact with our Site. And that analysis can help us improve the Site;
- To conduct analytics to inform our marketing strategy and enable us to enhance and personalize the experience we offer to our users, including by creating User profiles to enable personalized direct marketing communications.
- If you ask us to delete your data and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing;
- To prevent fraud, criminal activity, or misuses of our Site, block prohibited reseller traffic, and to ensure the security of our IT systems, architecture and networks; and
- To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties.
Marketing
We may contact you to tell you about services or products we believe will be of interest to you. You may opt-out of receiving such emails by following the instructions contained in each promotional email we send you or by updating your user settings. In addition, if at any time you do not wish to receive future marketing communications, please contact us at contact@zicmagic.com. If you unsubscribe from our marketing lists, we will continue to contact you via email regarding the provision of our Site and Products (i.e. to update you about your orders) and to respond to your requests.
Contests, Surveys and Promotions
From time to time, we may offer you the opportunity to participate in contests, giveaways and other promotions, and in surveys designed to help us improve the Site or our Products. Any Personal Data you voluntarily provide us in connection with such activities is subject to this Privacy Policy, to the extent applicable, and to any additional policies, terms and rules for those promotions and surveys provided at the time of data collection. Please ensure that you read relevant notices provided to you in the promotions and surveys web pages when we collect or process your personal data.
Targeted Advertisements
We may display targeted advertisements based on Personal Data. zicmagic does not provide any Personal Data to the advertiser when a User interacts with or views a targeted advertisement. However, please be aware that by interacting with or viewing an advertisement the third party that served the ad may make the assumption that you meet the targeting criteria used to display the advertisement.
Sharing and Disclosure of Information
In certain circumstances we may share your Personal Data with third parties without further notice to you unless required by the law, as set forth below:
- Vendors and Service Providers:
To assist us in meeting business operations needs and to perform certain services and functions: providers of hosting, cloud services and other information technology services providers; our payment processor; order management services; e-commerce platforms; rating and reviews platforms; email communication and customer support services (including live chat); web analytics, marketing and digital advertising services Pursuant to our instructions, these parties will access, process or store Personal Data in the course of performing their duties to us. - Business Transfers:
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction along with other assets. - Legal Requirements:
If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Site, or the public, or (v) protect against legal liability.
Data Retention
We will keep your Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt-out of receiving these communications and in accordance with our policies.
To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your Personal Data so that it can no longer be associated with you, in which case it is no longer Personal Data.
Update your Information
If you need to change or correct your Personal Data or wish to have it deleted from our systems, you may contact us at contact@zicmagic.com We will address your request as required by applicable law.
Children
zicmagic does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to zicmagic through the Site, please contact us and we will endeavour to delete that information from our databases.
Links to other websites
The Site may contain links to other websites not operated or controlled by zicmagic (“Third Party Sites”) , including social media services. The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact those sites directly for information on their privacy practices and policies.
Security
We take the protection of your Personal Information very seriously and have implemented various security measures to safeguard against loss, theft, unauthorized access, disclosure, copying, use, or modification of such information.
We use physical, technical, and organizational controls such as restricted access to offices and filing cabinets, passwords, encryption, confidentiality agreements, need-to-know basis, staff training, security clearances, and regular malware scanning to ensure the security of your Personal Information.
We also prioritize online security and use encryption and authentication tools to prevent unauthorized use of your Personal Information. Our servers and network are protected by firewalls to prevent unauthorized access and tampering with files and other information that we store.
We make every effort to ensure the accuracy and up-to-date nature of your Personal Information, and we understand the importance you attach to it.
We have taken all reasonable measures and precautions to keep your Personal Information safe and secure and prevent any unauthorized access or misuse. Additionally, we provide you with the ability to review and edit your Personal Information.
Your Personal Information is kept behind secured networks and is accessible only by a limited number of persons with special access rights, who are required to maintain confidentiality.
We use Secure Socket Layer (SSL) technology to encrypt any sensitive/credit information you provide.
However, please note that we cannot guarantee the security of your Personal Information against all possible risks and will not be liable to you for any loss, damage (whether direct, indirect, consequential or incidental), or harm caused by any unauthorized access or misuse of your Personal Information by a third party.
Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.
Changes to the Privacy Policy
The Site and our business may change from time to time. As a result, we may change this Privacy Policy at any time and when we do we will post an updated version on this page unless another type of notice is required by the applicable law. By continuing to use the Site or providing us with information after we have posted an updated Privacy Policy, or notified you if applicable, you consent to the revised Privacy Policy and practices described in it.
International Users
zicmagic is a Global Brand and functions worldwide. We take steps to ensure that your Personal Data receives an adequate level of security protection where it is processed and your rights continue to be protected. For more information & clarity specific to a particular region, please contact us as described below.
Contact us
If you have any questions about our Privacy Policy or the information practices of the Site, please feel free to contact us at contact@zicmagic.com